Client
J.P.Morgan at Kinexys|Blockchain
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Client
J.P.Morgan at Kinexys|Blockchain
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Client
J.P.Morgan at Kinexys|Blockchain
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Client
J.P.Morgan at Kinexys|Blockchain
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Client
J.P.Morgan at Kinexys|Blockchain
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Client
J.P.Morgan at Kinexys|Blockchain
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Client
J.P.Morgan at Kinexys|Blockchain
Project
At J.P.Morgan, I was a Senior Product Designer based in London, acting as the primary coordination point across distributed US, UK, and Singapore teams, aligning Product, Engineering, and PM stakeholders across time zones.
I helped shape the product vision and experience for a blockchain-enabled FX and reporting platform, enabling treasury teams to automate global funding and payment workflows.
This meant that I:
Aligned Product, Engineering, Legal, Risk, Compliance, and Operations teams across the US, UK, and Singapore, turning business goals, user needs, and technical constraints into a shared product vision.
Led the design of core treasury experiences, including payment automation, reporting, and payment management.
Conducted research with treasury users, Customer Service teams, business partners, PMs, and SMEs to uncover operational challenges, validate solutions, and define the product's target users and growth strategy.
Translated complex blockchain infrastructure, smart contracts, and payment rails into intuitive workflows that gave treasury teams greater trust, control, and transparency.
Created prototypes, user journeys, and design reviews that improved usability, accelerated decision-making, and supported product delivery.
Treasury teams struggled to predict and fund cash shortfalls efficiently due to fragmented systems, inconsistent global processes, limited visibility across funding channels, and manual approval workflows.
The challenge was to create a trusted digital experience that allowed treasury managers to automate payments, optimize liquidity, and maintain control over critical financial operations while operating within strict enterprise and compliance requirements.
The result was a self-serve platform that reduced operational friction, improved transparency, and enabled over 700M+ in transactions through faster onboarding, automated workflows, and unified reporting.
Credits
Senior associate, Product Designers: Viviane Leezer & Jack Nicholson
Vice president, Experience Design: Maya Czajkowski
Vice president, UX Research: Robert Oliver
Experience Design, Executive Director: Shawn Rowling
Product, Vice Presidents: Hendrik Tanjaya Tan, Sarah Ye, Stephanie Chua
Product, Executive Director: Shekhar Gahlot
Head of Engineering: Waikait
Customer Success, Executive Director: Punit Shah
Business Development, Executive Director: Mehtaj Syed
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Problem Statement
Treasury Managers struggle to predict and fund cash shortfalls in the most cost-efficient manner due to following reasons:
Fragmented data across systems & inconsistent treasury procedures among global teams.
The tools they use provide confusing or inaccurate predictions, while manual inputs slow down approval processes.
The lack of unified visibility & reporting across funding channels further increases operational risk and costs.
As a result, business operations and supplier payments are frequently at risk, and money is often delayed in reaching where it’s needed.
Problem Statement
Treasury Managers struggle to predict and fund cash shortfalls in the most cost-efficient manner due to following reasons:
Fragmented data across systems & inconsistent treasury procedures among global teams.
The tools they use provide confusing or inaccurate predictions, while manual inputs slow down approval processes.
The lack of unified visibility & reporting across funding channels further increases operational risk and costs.
As a result, business operations and supplier payments are frequently at risk, and money is often delayed in reaching where it’s needed.
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
View more work
View more work
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
View more work
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
View more work
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
View more work
View more work
© Copyright © 2023 Studio VLI All Rights Reserved. Images from this site may not be reproduced or edited without prior written permission of Studio VLI (aka Viviane Leezer Illustrations). Featured brands are the intellectual property of their respective owners. Select works may be shown in concept form and may not represent final published work.
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Programmable Payments
Designed a global FX and reporting platform powered by blockchain technology, improving onboarding speed and enabling $700M+ in transaction volume
Main screens
Together, these screens let users define automation, monitor balances and rates, connect external accounts, and review an auditable activity trail. Reducing manual steps while keeping control and context in one place.
Main screens
Together, these screens let users define automation, monitor balances and rates, connect external accounts, and review an auditable activity trail. Reducing manual steps while keeping control and context in one place.
How this translated on the UI
Here we show how we turned the model into a simple, three‑step rule builder—define when X happens, if Y is true, do Z—directly in the product.
Trigger: When a payment is sent from Account X.
Condition: If the projected post‑payment balance hits zero (or your minimum) and the foreign exchange (FX) rate meets your target.
Action: Automatically top up Account X via an FX‑enabled transfer from your chosen funding source (to a fixed amount or back to threshold)
Result: Balances self‑manage 24/7, no manual intervention, while FX executes only at favourable rates.
Main screens
Together, these screens let users define automation, monitor balances and rates, connect external accounts, and review an auditable activity trail. Reducing manual steps while keeping control and context in one place.
How this translated on the UI
Here we show how we turned the model into a simple, three‑step rule builder—define when X happens, if Y is true, do Z—directly in the product.
Trigger: When a payment is sent from Account X.
Condition: If the projected post‑payment balance hits zero (or your minimum) and the foreign exchange (FX) rate meets your target.
Action: Automatically top up Account X via an FX‑enabled transfer from your chosen funding source (to a fixed amount or back to threshold)
Result: Balances self‑manage 24/7, no manual intervention, while FX executes only at favourable rates.
Main screens
Together, these screens let users define automation, monitor balances and rates, connect external accounts, and review an auditable activity trail. Reducing manual steps while keeping control and context in one place.
Main screens
Together, these screens let users define automation, monitor balances and rates, connect external accounts, and review an auditable activity trail. Reducing manual steps while keeping control and context in one place.
Constraints
Product design is rarely linear; these were the constraints I had to navigate.
Enterprise and compliance complexity
JPMorgan operates in a uniquely regulated, high‑stake environment with many sign‑offs beyond the classic product–design–engineering trio. Legal, risk, and compliance review even micro‑copy; siloed departments add coordination overhead. I had to map the org, broker conversations, and use clear visuals to align stakeholders and maintain momentum.
Limited direct access to end users
Client relationships are closely managed, so user testing isn’t always feasible. Access often runs through Customer Service or business teams, which can introduce proxy bias. I needed to build trust to secure sessions; where not possible, I triangulated via Customer service teams, business partners, and PMs/SMEs, documenting assumptions and validating in stages.
Treasurers are risk‑averse
Treasurers prefer proven systems and conservative payment practices. Even well‑designed innovations can go unused if they don’t feel safe and familiar. The product needed treasurer‑first language, clear controls, progressive disclosure, and strong guardrails to earn trust.
Domain complexity and stakeholder gravity
Designing for blockchain ledgers and payment rails required substantial domain fluency before proposing solutions. Engineers often held more stakeholder weight due to domain knowledge of blockchain, creating a risk of overfitting to an engineering mental model. As such I needed to translate technical constraints into workflows aligned with how treasurers think and decide.
Constraints
Product design is rarely linear; these were the constraints I had to navigate.
Enterprise and compliance complexity
JPMorgan operates in a uniquely regulated, high‑stake environment with many sign‑offs beyond the classic product–design–engineering trio. Legal, risk, and compliance review even micro‑copy; siloed departments add coordination overhead. I had to map the org, broker conversations, and use clear visuals to align stakeholders and maintain momentum.
Limited direct access to end users
Client relationships are closely managed, so user testing isn’t always feasible. Access often runs through Customer Service or business teams, which can introduce proxy bias. I needed to build trust to secure sessions; where not possible, I triangulated via Customer service teams, business partners, and PMs/SMEs, documenting assumptions and validating in stages.
Treasurers are risk‑averse
Treasurers prefer proven systems and conservative payment practices. Even well‑designed innovations can go unused if they don’t feel safe and familiar. The product needed treasurer‑first language, clear controls, progressive disclosure, and strong guardrails to earn trust.
Domain complexity and stakeholder gravity
Designing for blockchain ledgers and payment rails required substantial domain fluency before proposing solutions. Engineers often held more stakeholder weight due to domain knowledge of blockchain, creating a risk of overfitting to an engineering mental model. As such I needed to translate technical constraints into workflows aligned with how treasurers think and decide.
Constraints
Product design is rarely linear; these were the constraints I had to navigate.
Enterprise and compliance complexity
JPMorgan operates in a uniquely regulated, high‑stake environment with many sign‑offs beyond the classic product–design–engineering trio. Legal, risk, and compliance review even micro‑copy; siloed departments add coordination overhead. I had to map the org, broker conversations, and use clear visuals to align stakeholders and maintain momentum.
Limited direct access to end users
Client relationships are closely managed, so user testing isn’t always feasible. Access often runs through Customer Service or business teams, which can introduce proxy bias. I needed to build trust to secure sessions; where not possible, I triangulated via Customer service teams, business partners, and PMs/SMEs, documenting assumptions and validating in stages.
Treasurers are risk‑averse
Treasurers prefer proven systems and conservative payment practices. Even well‑designed innovations can go unused if they don’t feel safe and familiar. The product needed treasurer‑first language, clear controls, progressive disclosure, and strong guardrails to earn trust.
Domain complexity and stakeholder gravity
Designing for blockchain ledgers and payment rails required substantial domain fluency before proposing solutions. Engineers often held more stakeholder weight due to domain knowledge of blockchain, creating a risk of overfitting to an engineering mental model. As such I needed to translate technical constraints into workflows aligned with how treasurers think and decide.
Constraints
Product design is rarely linear; these were the constraints I had to navigate.
Enterprise and compliance complexity
JPMorgan operates in a uniquely regulated, high‑stake environment with many sign‑offs beyond the classic product–design–engineering trio. Legal, risk, and compliance review even micro‑copy; siloed departments add coordination overhead. I had to map the org, broker conversations, and use clear visuals to align stakeholders and maintain momentum.
Limited direct access to end users
Client relationships are closely managed, so user testing isn’t always feasible. Access often runs through Customer Service or business teams, which can introduce proxy bias. I needed to build trust to secure sessions; where not possible, I triangulated via Customer service teams, business partners, and PMs/SMEs, documenting assumptions and validating in stages.
Treasurers are risk‑averse
Treasurers prefer proven systems and conservative payment practices. Even well‑designed innovations can go unused if they don’t feel safe and familiar. The product needed treasurer‑first language, clear controls, progressive disclosure, and strong guardrails to earn trust.
Domain complexity and stakeholder gravity
Designing for blockchain ledgers and payment rails required substantial domain fluency before proposing solutions. Engineers often held more stakeholder weight due to domain knowledge of blockchain, creating a risk of overfitting to an engineering mental model. As such I needed to translate technical constraints into workflows aligned with how treasurers think and decide.
Constraints
Product design is rarely linear; these were the constraints I had to navigate.
Enterprise and compliance complexity
JPMorgan operates in a uniquely regulated, high‑stake environment with many sign‑offs beyond the classic product–design–engineering trio. Legal, risk, and compliance review even micro‑copy; siloed departments add coordination overhead. I had to map the org, broker conversations, and use clear visuals to align stakeholders and maintain momentum.
Limited direct access to end users
Client relationships are closely managed, so user testing isn’t always feasible. Access often runs through Customer Service or business teams, which can introduce proxy bias. I needed to build trust to secure sessions; where not possible, I triangulated via Customer service teams, business partners, and PMs/SMEs, documenting assumptions and validating in stages.
Treasurers are risk‑averse
Treasurers prefer proven systems and conservative payment practices. Even well‑designed innovations can go unused if they don’t feel safe and familiar. The product needed treasurer‑first language, clear controls, progressive disclosure, and strong guardrails to earn trust.
Domain complexity and stakeholder gravity
Designing for blockchain ledgers and payment rails required substantial domain fluency before proposing solutions. Engineers often held more stakeholder weight due to domain knowledge of blockchain, creating a risk of overfitting to an engineering mental model. As such I needed to translate technical constraints into workflows aligned with how treasurers think and decide.
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Sarah Yeh - Qin Ye
Vice President, Product Manager
“I’ve worked with Viviane over the past year on most of the Portal / Programmable Payments initiatives.
Viviane shows initiatives to streamline product-design working model and advocates for tripartite workingmodel with engineering.
She also spends time reaching out separately for feedback on her work and interviewing people beyond the working group for feedback on the overall Kinexys screens. I appreciate Viviane for bringing a friendly and warm culture to the broader team.”
31 Oct 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Amanda Yang
Experience Design Senior Associate
“It has been great welcome Viviane to the team and see her embed into the Programmable Payments team. Viviane's contributions, especially on the Trimont project, have been valuable and demonstrate her ability to tackle complex tasks.”
25 Oct 2025
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
The main problem statement:
How might we help Treasury Managers accurately predict and fund cash shortfalls so that money gets to where it’s needed, at the lowest possible cost, on time, and with unified visibility across all channels?
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
$700M+
Nominal transaction volume after the portal-based FX platform went live
Faster client onboarding through a self-service FX dashboard, reducing API dependency
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Sarah Yeh - Qin Ye
Vice President, Product Manager
“I’ve worked with Viviane over the past year on most of the Portal / Programmable Payments initiatives.
Viviane shows initiatives to streamline product-design working model and advocates for tripartite workingmodel with engineering.
She also spends time reaching out separately for feedback on her work and interviewing people beyond the working group for feedback on the overall Kinexys screens. I appreciate Viviane for bringing a friendly and warm culture to the broader team.”
31 Oct 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Amanda Yang
Experience Design Senior Associate
“It has been great welcome Viviane to the team and see her embed into the Programmable Payments team. Viviane's contributions, especially on the Trimont project, have been valuable and demonstrate her ability to tackle complex tasks.”
25 Oct 2025
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Sarah Yeh - Qin Ye
Vice President, Product Manager
“I’ve worked with Viviane over the past year on most of the Portal / Programmable Payments initiatives.
Viviane shows initiatives to streamline product-design working model and advocates for tripartite workingmodel with engineering.
She also spends time reaching out separately for feedback on her work and interviewing people beyond the working group for feedback on the overall Kinexys screens. I appreciate Viviane for bringing a friendly and warm culture to the broader team.”
31 Oct 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Amanda Yang
Experience Design Senior Associate
“It has been great welcome Viviane to the team and see her embed into the Programmable Payments team. Viviane's contributions, especially on the Trimont project, have been valuable and demonstrate her ability to tackle complex tasks.”
25 Oct 2025
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
$700M+
Nominal transaction volume after the portal-based FX platform went live
Faster client onboarding through a self-service FX dashboard, reducing API dependency
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View more work
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
$700M+
Nominal transaction volume after the portal-based FX platform went live
Identified design debt and UX gaps, aligning teams on redesign priorities
Faster client onboarding through a self-service FX dashboard, reducing API dependency
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
$700M+
Nominal transaction volume after the portal-based FX platform went live
Identified design debt and UX gaps, aligning teams on redesign priorities
Faster client onboarding through a self-service FX dashboard, reducing API dependency
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
Faster client onboarding through a self-service FX dashboard, reducing API dependency
$700M+
Nominal transaction volume after the portal-based FX platform went live
Business Impact & Outcomes
By moving foreign exchange into the Kinexys Digital Payment portal and extending BDA reachability to external accounts, the design reduced onboarding time versus API-only paths and drove higher usage. Self‑serve client reporting improved transparency and control.
My visual artefacts and heuristic review identified friction points that informed targeted fixes, while close cross‑functional collaboration accelerated delivery and sharpened requirements.
Faster client onboarding through a self-service FX dashboard, reducing API dependency
$700M+
Nominal transaction volume after the portal-based FX platform went live
Feedback from the Kinexys team
Hendrik Tan
Vice President, Product Manager
“Your ability to align your initiatives with our team's goals is impressive. The recent projects you've led, from allocation use cases to account balance management, showcase a deep understanding of our strategic objectives. Your approach of seeking diverse perspectives and justifying decisions with collective insights is a valuable asset to our team. Keep up the excellent work!
I appreciate your proactive approach to problem-solving and your ability to present multiple solutions. This method ensures a comprehensive understanding of the issue and allows for a more tailored approach. Your recent work on the reporting audit trail is a great example, as you demonstrated a clear and structured process to explore different design options.
Additionally, your follow-up skills are commendable. Keeping the lines of communication open and polite is essential for maintaining positive relationships with partners and ensuring the smooth progression of projects.”
31 Sept 2025
Sarah Yeh - Qin Ye
Vice President, Product Manager
“I’ve worked with Viviane over the past year on most of the Portal / Programmable Payments initiatives.
Viviane shows initiatives to streamline product-design working model and advocates for tripartite workingmodel with engineering.
She also spends time reaching out separately for feedback on her work and interviewing people beyond the working group for feedback on the overall Kinexys screens. I appreciate Viviane for bringing a friendly and warm culture to the broader team.”
31 Oct 2025
Shawn Roling
Vice President, Experience Design
“Viviane contributed to growth of Programmable Payment this year by delivering user workflows and detailed designs for new functionality, including expanding reachability of BDA accounts to external accounts, FX conversions, and client reporting on the portal. Enabling FX in the Kinexys Digital Payment portal reduced client onboarding times compared to API integration and led to increased transaction volumes and nominal values of over 700M.”
“She assisted in identifying problem areas in the product experience by conducting a heuristic analysis of the current state product”
“Viviane is a highly collaborative designer whose natural approach is to work directly with others and go straight to the source for information. She partners effectively with both designers and product teams, respectfully challenging ideas to gain a deeper understanding and create better experiences. Over the past year, Viviane has developed strong relationships within the design team, built a network of mentors, and connected with team members across Kinexys.”
15 Oct 2025
Jack Nicholson
Experience Design Senior Associate
“You consistently ensure that diverse perspectives are considered throughout the design process, which helps us build more effective solutions. You’re willing to challenge the product team when you believe a decision may not be in the best interest of the user or the product, even when it’s difficult due to stakeholder and client pressures.
Working with you over the past year has made collaboration much easier, especially having someone from design in the same location to share ideas and challenge our team’s approach. Your openness and transparency foster a supportive environment where continuous improvement is great.”
31 Sept 2025
Robert Oliver
Vice President, Experience Research
“Viviane’s speed and initiative have been invaluable in setting up the Voice of Customer research program for Kinexys Digital Payments, especially for Programmable Payments.
Her ability to quickly build clickable prototypes has allowed us to gather real user feedback early and often, accelerating our learning and iteration cycles.
Viviane has also been proactive in recording and capturing user insights, and she’s contributed to developing a thoughtful perspective on user needs.
Beyond her technical skills, Viviane brings humour and humility to every interaction, making her a true pleasure to work with and a positive influence on the team.”
26 Sept 2025
Amanda Yang
Experience Design Senior Associate
“It has been great welcome Viviane to the team and see her embed into the Programmable Payments team. Viviane's contributions, especially on the Trimont project, have been valuable and demonstrate her ability to tackle complex tasks.”
25 Oct 2025
Scope of Work and Value Proposition
Key tasks
Identify future cash shortfalls
Fund the cash shortfalls in the most cost-efficient manner
Our core offerings
Always-on automation: executing global payments 24/7 in near real time, reducing delays, cut‑off risks, and manual intervention.
Self-serve simplicity: an intuitive platform lets users initiate and manage payments without heavy training or dependency on support.
Workflow efficiency: streamlines end‑to‑end processes, cutting handoffs and centralizing approvals and tracking.
Liquidity optimization: improves cash visibility and routing so excess balances are deployed efficiently and funding costs are minimized.
Scope of Work and Value Proposition
Key tasks
Identify future cash shortfalls
Fund the cash shortfalls in the most cost-efficient manner
Our core offerings
Always-on automation: executing global payments 24/7 in near real time, reducing delays, cut‑off risks, and manual intervention.
Self-serve simplicity: an intuitive platform lets users initiate and manage payments without heavy training or dependency on support.
Workflow efficiency: streamlines end‑to‑end processes, cutting handoffs and centralizing approvals and tracking.
Liquidity optimization: improves cash visibility and routing so excess balances are deployed efficiently and funding costs are minimized.
How this translated on the UI
Here we show how we turned the model into a simple, three‑step rule builder—define when X happens, if Y is true, do Z—directly in the product.
Trigger: When a payment is sent from Account X.
Condition: If the projected post‑payment balance hits zero (or your minimum) and the foreign exchange (FX) rate meets your target.
Action: Automatically top up Account X via an FX‑enabled transfer from your chosen funding source (to a fixed amount or back to threshold)
Result: Balances self‑manage 24/7, no manual intervention, while FX executes only at favourable rates.
How this translated on the UI
Here we show how we turned the model into a simple, three‑step rule builder—define when X happens, if Y is true, do Z—directly in the product.
Trigger: When a payment is sent from Account X.
Condition: If the projected post‑payment balance hits zero (or your minimum) and the foreign exchange (FX) rate meets your target.
Action: Automatically top up Account X via an FX‑enabled transfer from your chosen funding source (to a fixed amount or back to threshold)
Result: Balances self‑manage 24/7, no manual intervention, while FX executes only at favourable rates.
